Scenario: A technology company is creating a consumer electronics solution that involves hardware, software and web components. Three separate teams, located in different parts of the company’s facility, create three platforms. Each platform has its own development team, its own Program Manager and its own Project Manager. There are no clear and distinct processes for …
Love your customers, and your customers will love you back I like to work with customers who are willing to do the personal and professional transformation to become innovative and agile. If I look at my customer set, they’re usually between 32 and 55 years old. They already have work experience, but they either want …
Response-ability is all about your ability to intuitively anticipate the future and to know what your customer wants before your customer knows it. Intuitive anticipation is the main differentiator for successful, innovative companies.   Looping, one dimension of response-ability, has to do with your ability to explore, to engage, and to extrapolate what your customer tells …